Frequently Asked Questions
In order to be able to list projects on iTrade.nz website you need to be registered and have a valid iTrade account.
1. Post Your Project
Publish details about the project you need to get done and get offers from skilled Traders within days or even hours.
You should include important details like the exact work you want to get done, expected deliverables, roles and responsibilities of the Trader, project timelines, and any relevant photos and files that the Trader should refer to. This helps the Trader understand the job better and send a relevant offer. Selecting the the appropriate skill for the project is very important as well, to allow iTrade to send notifications to relevant Traders and increase the chances of the project receiving more relevant offers from the right Traders.
Note: You can promote your project listing to a Featured or Urgent Project to attract more quality offers and getting the project done faster. Also you have other options for your project listing like hiding project details from other users for confidentiality, having all offers sealed so the traders cannot see what others are offering and even a Non-Disclosure Agreement option to ensure that all information is kept private.
2. Receive Offers from Traders
Once the project has been listed, iTrade will notify all relevant Traders about the new project and invite them to make offers. You also have the option to search and invite the preferred Trader to provide you with quotations for your project.
You will be able to receive offers from Traders as long as the project is open for offers (the project status is "open").
3. Choose the Trader You Want
Compare the offers received, check the Traders profile and feedback, connect with them using iTrade public chat system and choose the best fit for your project. You do not have to select the lowest offer, but please ensure you have agreed with the Trader on deliverables and timeframes in writing as part of the project. If a dispute is going to be initiated later on, this information is going to be very valuable for the outcome of the dispute.
4. Get the Project Done Right
Before the Trader can start working on the project, you need to ensure that the scope of work, payment terms and deliverables have been agreed and the correct funds have been transferred in the SafeTrade account. You can track the progress of the project and communicate with the selected Trader using the iTrade project messaging system.
5. Pay the Trader
Using SafeTrade payment system, you are in control of your money. You only need to release the funds and pay the Trader once you are happy with the work performed. The SafeTrade payment system provides guaranties to the Customer that the Trader performs high quality work for the project. Either you or the Trader can initiate a dispute if required at any time before the project is completed.
6. Place Feedback
When the project is completed, you will need to place a feedback and rate the Trader in order to help others with their decision in selecting the right Trader for their projects. You can rate the quality of work, communication, expertise, professionalism and if you would hire the Trader again. Also, you can add any comments you may have to make.
In order to be able to make offers on projects listed on iTrade.nz website you need to be registered and have a valid iTrade account.
1. Search for Projects
Browse all projects listed on iTrade website, apply filters based on your location and skills and get notified when the right project is available.
2. Choose the Project You Want
You do not need to make offers on every project matching your skills and location. You only select the projects that you want to work on.
3. Make an Offer
Once you selected the projects you want, you need to make an offer showcasing your ability to do the job and why you should be considered for the project. You can choose to be notified if a lower offer has been made by a different Trader. Please ensure you have established the deliverables and timeframes required by the Customer in writing. If a dispute is going to be initiated later on, this information is going to be very valuable for the outcome of the dispute.
You will be able to make offers only on projects that are open for offers (the project status is "open").
4. Complete the Project
Before starting to work on the project, you need to ensure that the scope of work, payment terms and deliverables have been agreed with the Customer and the correct funds have been transferred in the SafeTrade account. You have to update the progress of the project, deliver high-quality work, complete the work in a timely manner and communicate with the Customer using the iTrade project messaging system.
5. Receive Payment
When the project has been completed at an accepted quality standard, the Customer will release the money from the SafeTrade account. The SafeTrade payment system provides guaranties to the Trader that the Customer will pay for the work performed when this is completed at an acceptable quality standards. Either you or the Customer can initiate a dispute if required at any time before the project is completed.
6. Place Feedback
When the project is completed, you will need to place a feedback and rate the Customer in order to help others with their decision in selecting the projects listed by this Customer. You can rate the clarity in specification, communication, payment promptness, professionalism and if you would work for this Customer again. Also, you can add any comments you may have to make.
Both the Customer and the Trader can make payments using the SafeTrade account. The Customer will need to transfer the funds into the SafeTrade account before the Trader will start working on the project, and will release them to the Trader once the work has been completed to a satisfactory standard. The Trader can make any refund payments for the project using the SafeTrade account as well.
The project funds in the SafeTrade account can be relesed on request to either the Customer or the Trader upon mutual agreement. In case of a dispute, either party can request for arbitration, as long as the funds are available in the SafeTrade account for respective project.
The following steps should be followed to avoid any payment disputes:
- Before any project work can start, the Customer shall transfer the required amount for the project to SafeTrade account in accordance with the accepted offer or as agreed with the Trader. The funds will be transfered from the Customer's cash account (virtual wallet).
- The Trader will deliver the work required to a satisfactory standard.
- The Customer releases the funds from SafeTrade account when the work has been completed to a satisfactory standard.
- The Trader gets paid.
- Any work done by the Trader without the correct amount of funds in the SafeTrade account is at Trader's own risk.
- We do not recommend making upfront payments to Traders.
